AI Receptionist for Veterinarians · 24/7 Phone Answering

Veterinary calls are among the most emotional in any small-business setting. The owner on the line is genuinely worried about a family member, the dog, the cat, the rabbit they've had for ten years. When the line is busy and voicemail picks up, the anxiety doubles. They start calling other clinics, then the 24-hour emergency hospital, then friends for advice. The clinic that doesn't pick up doesn't just lose that visit, it loses trust.

Research from Harvard Business Review on lead response found businesses contacting a new lead within five minutes are 100 times more likely to make contact than those waiting thirty. For a veterinary clinic where new pet-owner relationships span the life of an animal, sometimes 15 or more years, the clinic that picks up is the clinic that becomes the primary vet.

Industry research from Invoca puts the small-business missed-call rate around 25%. For independent and small vet practices in peak hours, the real rate runs much higher. The hidden cost isn't one missed visit, it's the lifetime of pet care that goes elsewhere, including the next pet the household adopts down the line.

Routine check-ups

Vaccinations

Emergency care

Surgery consultations

Dental cleanings

New patient registration

Prescription refills

Boarding & grooming referrals

When customers call, Clara can...

Ask what's going on with the pet
Note the species, age, and any symptoms
Check if it's urgent or routine
Confirm whether the pet is a current patient
Save the owner's name and number for callback

Hi there, you've reached Willow Animal Hospital. I'm the virtual assistant, how can I help you today?

Hi, my dog has been throwing up since last night and now she won't eat or drink. She's normally pretty food-motivated so I'm getting worried.

I'm sorry to hear that. Let me take a few details so the team can get back to you quickly. Is your dog a current patient here?

Yes, her name's Pepper. She's a six-year-old beagle.

Got it, Pepper the beagle. How many times has she thrown up since last night?

Probably five or six times. Mostly clear or a bit of yellow.

Understood. Any chance she ate something she shouldn't have, a sock, a bone, something off the counter?

Not that I saw. But she was outside in the yard yesterday afternoon for a while.

Got it. Can I take your name and the best number to reach you?

Lauren Pereira. 720-555-0188.

Thanks Lauren. Dr. Vance is in an exam right now, I've flagged this as urgent and the team will call you back within the next 15 minutes with options for today. In the meantime, please keep water available even if she's not drinking, and watch for any blood in the vomit or unusual lethargy, if either happens, please call right back.

Okay, I will. Thank you.

You're welcome, Lauren. The team will be in touch shortly. Hang in there.

Simple pricing, 7 days free

Clara knows your services, your area, and your customers. Always learning, always improving.

2 months free with Yearly 2 months free

Unlimited calls answered

Clara

The essentials to answer every call, day and night.

CA$41

.58

CA$49.99 /month

7 days free, cancel anytime Billed CA$499/year, cancel anytime

Single user only

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AI receptionist

24/7 AI receptionist

Business-trained AI

Custom greetings & questions

Unlimited outbound calling

Phone numbers

Use your existing number

Or a Clara number as your second business line

Unlimited calls answered

Clara Pro

Popular

The full Clara experience, with automation built in.

CA$74

.92

CA$89.99 /month

7 days free, cancel anytime Billed CA$899/year, cancel anytime

Supports teams

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Everything in Clara, plus:

AI receptionist

Your caller ID on outgoing calls

Automation

Automated text follow-ups

Personal contact exclusion

Live call transfers

Support

Priority customer support

Unlimited calls answered

Teams

One business, multiple people, total coverage.

CA$149

.99

/month

Available soon

Supports teams

Coming Soon

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Everything in Clara Pro, plus:

Booking

Takes bookings during the call

Appointments synced to your calendar

Collaboration

Multiple users on one account

Shared phone numbers

Call routing to the right person

Notifications

Call summaries sent to email

See all plans

Frequently Asked Questions

Can Clara handle urgent pet calls?

Yes. Clara flags symptoms that sound urgent, repeated vomiting, lethargy, suspected ingestion, recent injury, as high priority so the team knows to call back first.

Will Clara give medical advice?

No. Clara takes intake information only and is configured not to diagnose or advise on treatment. The clinical conversation stays with your team.

Can Clara handle prescription refill requests?

Yes. Clara captures the pet's name, the medication, and the pharmacy and routes the request to the team.

What if a new pet owner calls to register?

Clara captures the pet's basics, species, age, prior care, and the owner's contact, and routes the registration for callback.

Does Clara work after hours?

Yes, 24/7. After-hours calls are captured and flagged so you can decide whether to call back, page on-call, or refer to a 24-hour emergency hospital.

Will callers know they're speaking to AI?

Clara introduces herself as the virtual assistant and sounds natural and calm, most owners are relieved someone picked up.

Can Clara give vaccination reminders?

Clara takes messages for vaccination questions and routes them so the team can confirm the right schedule.

Do I need a new phone number?

No, and you have two options. Forward calls from your existing clinic number and Clara answers when you can't pick up, or use your Clara number as a dedicated second business line and give that out instead. Either way, Clara answers.

Comparing your options? See the best AI phone answering services for Canadian contractors

Last reviewed May 2026

Mid-exam. Phone ringing. Anxious pet parent gone.

When customers call, Clara can...

Simple pricing, 7 days free

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Teams

Frequently Asked Questions

Get the app to stay on top of every call

Try Calling Clara

Mid-exam. Phone ringing. Anxious pet parent gone.

When customers call, Clara can...

Simple pricing, 7 days free

Clara

Clara Pro

Teams

Frequently Asked Questions

Get the app to stay on top of every call