AI Receptionist for Physiotherapists · 24/7 Phone Answering

Physiotherapy is built on referral-driven new-patient acquisition. The patient who calls today has a surgeon's note in hand and a post-op window that closes within weeks. They're motivated, insured, and ready to schedule. If they hit voicemail, they call the next clinic on the referral list, and that clinic gets the eight-week rehab arc that follows.

Research from Harvard Business Review found businesses contacting a new lead within five minutes are 100 times more likely to make contact than those waiting thirty. For a physiotherapy clinic where the practitioner is also the receptionist between sessions, that window almost always closes before they can get to the phone.

Industry research from Invoca puts the small-business missed-call rate around 25%. For solo and small physio practices, the real rate runs higher. The hidden cost isn't one missed appointment, it's the full post-op rehab arc, the maintenance program that follows, and the family members who get referred when the patient recovers well. Every missed first call is potentially years of recurring care that goes elsewhere.

New patient consultations

Sports injury treatment

Post-surgery recovery

Back & neck pain

Insurance verifications

Direct access inquiries

Pediatric physiotherapy

Telehealth sessions

When customers call, Clara can...

Ask what brought them to call today
Confirm whether it's a new patient or returning
Note any referral source and surgery date if relevant
Capture insurance carrier or direct-access status
Save their name and number for callback

Hi there, you've reached Pivot Physiotherapy. I'm the virtual assistant, how can I help you today?

Hi, I had ACL surgery six weeks ago and my surgeon wants me to start physio. He gave me a referral and said to call.

Glad you got cleared to start. A few quick questions so the team can call you back ready to schedule. Has the practice seen you before?

No, first time.

Got it, new patient. Which knee was the surgery on?

Left.

And do you have the surgeon's name and a referral form, or just verbal direction?

I have a written referral, I can bring it in.

Perfect. Are you using insurance, or paying out of pocket?

Insurance. United Healthcare.

Got it. Can I take your name and the best number to reach you?

Sasha Bennett. 503-555-0124.

Thanks Sasha. Dr. Marshall is in a session right now, the front desk will call you back this afternoon to set up an intake. Bring your referral form. Anything else?

No, that's everything. Thanks.

You're welcome, Sasha. The team will be in touch shortly. Take care of that knee.

Simple pricing, 7 days free

Clara knows your services, your area, and your customers. Always learning, always improving.

2 months free with Yearly 2 months free

Unlimited calls answered

Clara

The essentials to answer every call, day and night.

£33

.25

£39.99 /month

7 days free, cancel anytime Billed £399/year, cancel anytime

Single user only

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AI receptionist

24/7 AI receptionist

Business-trained AI

Custom greetings & questions

Unlimited outbound calling

Phone numbers

Use your existing number

Or a Clara number as your second business line

Unlimited calls answered

Clara Pro

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The full Clara experience, with automation built in.

£58

.25

£69.99 /month

7 days free, cancel anytime Billed £699/year, cancel anytime

Supports teams

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Everything in Clara, plus:

AI receptionist

Your caller ID on outgoing calls

Automation

Automated text follow-ups

Personal contact exclusion

Live call transfers

Support

Priority customer support

Unlimited calls answered

Teams

One business, multiple people, total coverage.

£149

.99

/month

Available soon

Supports teams

Coming Soon

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Everything in Clara Pro, plus:

Booking

Takes bookings during the call

Appointments synced to your calendar

Collaboration

Multiple users on one account

Shared phone numbers

Call routing to the right person

Notifications

Call summaries sent to email

See all plans

Frequently Asked Questions

Can Clara handle referral-based new patient calls?

Yes. Clara asks about the referral source, the surgery or injury, the insurance carrier, and the timeline, and texts you a written summary so the front desk can call back ready to schedule.

Will Clara give clinical advice?

No. Clara collects intake information only and is configured not to diagnose or assess. The clinical conversation stays with your team.

Can Clara handle insurance pre-auth questions?

Clara captures the carrier and basic policy info so the team can verify benefits before the appointment.

What about direct access (no referral)?

Clara asks about the issue and intent, captures the caller's contact, and routes the lead so your team can call back to discuss direct-access eligibility.

What if a current patient calls between sessions?

Clara takes the message with details and flags it for follow-up. The caller is told you'll be in touch shortly.

Does Clara work after hours?

Yes, 24/7. Evening and weekend leads are captured and waiting in your inbox first thing.

Will callers know they're speaking to AI?

Clara introduces herself as the virtual assistant and sounds natural. You control how Clara opens.

Do I need a new phone number?

No, and you have two options. Forward calls from your existing clinic number and Clara answers when you can't pick up, or use your Clara number as a dedicated second business line and give that out instead. Either way, Clara answers.

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Last reviewed May 2026

Mid-session. Phone ringing. Post-surgery patient gone.

When customers call, Clara can...

Simple pricing, 7 days free

Clara

Clara Pro

Teams

Frequently Asked Questions

Get the app to stay on top of every call

Try Calling Clara

Mid-session. Phone ringing. Post-surgery patient gone.

When customers call, Clara can...

Simple pricing, 7 days free

Clara

Clara Pro

Teams

Frequently Asked Questions

Get the app to stay on top of every call